Privacy Policy

Effective Date: 31 March 2026

Skincare & Waxing (“I”, “me”, “my”) is committed to protecting your privacy. This Privacy Policy explains how I collect, use, store, and protect your personal data when you use my website (skincarewaxing.co.uk), book treatments, or visit my salon.

I am the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I Am

Business name: Skincare & Waxing
Owner: Maria Ivanova
Address: 10A Freckleton St, Kirkham, Preston, PR4 2SP
Email: maria@skincarewaxing.co.uk
Phone: 07821 781807

2. What Personal Data I Collect

I may collect the following personal data depending on how you interact with me and my business:

When you book a treatment: Your name, phone number, email address, and any health or skin information you share with me to ensure your treatment is safe and effective.

When you visit my website: Technical data such as your IP address, browser type, pages visited, and the date and time of your visit. This information is collected automatically through cookies and similar technologies.

When you contact me: Any information you provide when you email, call, or message me via WhatsApp, including your name, contact details, and the content of your message.

When you leave a review or testimonial: Your first name and the content of your review, which may be used with your permission on my website and social media.

3. How I Use Your Personal Data

I use your personal data for the following purposes:

To provide treatments: Managing your bookings, preparing for your appointments, recording treatment notes, and providing appropriate aftercare advice. (Legal basis: contract performance and legitimate interest.)

To ensure your safety: Recording any health conditions, allergies, or sensitivities that may affect your treatment. (Legal basis: legitimate interest and, where health data is involved, your explicit consent.)

To communicate with you: Sending booking confirmations, appointment reminders, and responding to your enquiries. (Legal basis: contract performance and legitimate interest.)

To improve my services: Understanding how clients use my website and services so I can make improvements. (Legal basis: legitimate interest.)

To market my services: With your consent, I may send you information about treatments, seasonal skincare advice, or special offers. You can opt out at any time. (Legal basis: consent.)

4. Third Party Service Providers

I use the following third party services that may process your personal data on my behalf:

Fresha: My online booking and appointment management platform. When you book online, your data is processed by Fresha in accordance with their own privacy policy.

WordPress: My website is built on WordPress. Technical data such as IP addresses may be logged by the hosting provider.

Meta (Facebook/Instagram): I use Meta Pixel on my website for marketing purposes. This may collect data about your browsing activity to help me reach relevant audiences on Facebook and Instagram. You can opt out of this tracking through your browser settings or through Meta’s advertising preferences.

I do not sell your personal data to third parties. Data is shared with third party service providers only where necessary to deliver my services to you.

5. Cookies

My website uses cookies — small text files placed on your device — to help the site function properly and to understand how visitors use it.

Essential cookies: Required for the website to function. These cannot be switched off.

Analytics cookies: Help me understand how visitors interact with the website by collecting information anonymously.

Marketing cookies: Used by Meta Pixel to deliver relevant advertising on Facebook and Instagram.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

6. How Long I Keep Your Data

I retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.

Booking and treatment records: Kept for up to 3 years after your last appointment, or longer if required for legal or insurance purposes.

Health and consultation data: Kept for up to 3 years after your last appointment.

Marketing communications: Until you withdraw your consent or unsubscribe.

Website analytics data: Typically retained for up to 26 months.

7. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data I hold about you.

Right to rectification: You can ask me to correct any inaccurate or incomplete data.

Right to erasure: You can ask me to delete your personal data where there is no compelling reason for me to continue processing it.

Right to restrict processing: You can ask me to limit how I use your data in certain circumstances.

Right to data portability: You can request that I transfer your data to another organisation or directly to you, in a commonly used format.

Right to object: You can object to the processing of your personal data where I am relying on legitimate interest as the legal basis.

Right to withdraw consent: Where I rely on your consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact me at maria@skincarewaxing.co.uk. I will respond to your request within 30 days.

8. Data Security

I take reasonable measures to protect your personal data from unauthorised access, loss, misuse, or alteration. This includes using secure booking platforms, password-protected systems, and limiting access to personal data to myself only.

However, no method of transmission over the internet or electronic storage is completely secure. While I strive to protect your personal data, I cannot guarantee its absolute security.

9. Children’s Privacy

My services are not directed at individuals under the age of 16. I do not knowingly collect personal data from children. If you believe I have inadvertently collected data from a child, please contact me and I will take steps to delete it promptly.

10. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. I encourage you to review this page periodically to stay informed about how I protect your personal data.

11. How to Contact Me

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact me:

Email: maria@skincarewaxing.co.uk
Phone: 07821 781807
Address: 10A Freckleton St, Kirkham, Preston, PR4 2SP

If you are not satisfied with how I have handled your data or your complaint, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113